Business Rules

1. Booking and Reservations

   • All reservations are subject to availability and must be confirmed by The Orchid Retreat.
   • A deposit may be required to secure your booking. The deposit is non-refundable unless stated otherwise in our cancellation policy.
   • Guests must provide accurate information when making a reservation. Any false information may result in cancellation of the booking.

2. Cancellation and Refund Policy

   • Cancellations made within 02 days of the booking date may incur a cancellation fee.
   • Refunds will be processed according to our refund policy and may take up to 07 days.
   • No refunds will be provided for no-shows or early departures.

3. Check-In and Check-Out

   • Check-in time is from 01 PM, and check-out time is by 11 AM.
   • Early check-in or late check-out may be possible depending on availability and may incur additional charges.
   • Guests must present valid identification at check-in.

4. Guest Conduct

   • Guests are expected to behave respectfully towards other guests, staff, and property. Any form of harassment or inappropriate behavior will not be tolerated.
   • Any damage caused by guests to the property will be charged accordingly.
   • We have designated quiet hours from 9 PM to 7 AM. During this time, guests are expected to keep noise levels to a minimum to avoid disturbing others.
   • Guests should be respectful of the shared spaces within the house and considerate of others who may be using these areas.

5. Use of Facilities

   • All facilities are provided for the enjoyment of our guests. Guests are responsible for using the facilities safely and appropriately.
   • The homestay is not liable for any injuries or accidents that occur due to misuse of facilities.
   • Smoking is prohibited in all indoor areas. 

6. Payment Terms

   • Payments can be made via [credit card, bank transfer, UPI, etc.]. Full payment is required before check-in unless otherwise arranged.
   • All rates are inclusive of applicable taxes unless stated otherwise.
   • Additional services or amenities requested during the stay may incur extra charges, which must be settled before departure.

7. Privacy and Data Protection

   • Guests’ personal information is collected for the purpose of processing reservations and providing services. We are committed to protecting your privacy as per our Privacy Policy.
   • We do not share your personal information with third parties except as required by law or as necessary to fulfill your booking.

8. Liability

   • The Orchid Retreat is not responsible for loss, theft, or damage to personal belongings during your stay.
   • Guests are advised to secure their valuables and travel insurance is recommended.
   • Prior to check-out, it is advised to review your room and ensure you haven't left any personal belongings behind. The homestay assumes no responsibility for belongings left behind after departure.
   • In the event of force majeure (e.g., natural disasters, pandemics), the homestay reserves the right to cancel bookings without liability.

9. Amendments to Policies

   • The Orchid Retreat reserves the right to update or modify these business rules at any time without prior notice.
   • Guests are advised to review the business rules periodically to stay informed of any changes.

10. Contact Information

    • For any inquiries or issues regarding your stay, please contact us at info@theorchidagra.com or +918736960000. We are here to assist you.

These rules are designed to ensure a comfortable and enjoyable experience for all our guests. By making a reservation with The Orchid Retreat, you agree to abide by these terms and conditions.