Privacy Policy

At The Orchid Retreat, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when you stay at our homestay or visit our website.

1. Information We Collect

We may collect personal information, including but not limited to:

• Contact Information: Name, email address, phone number, and home address.
• Reservation Details: Booking dates, special requests, and payment information.
• Guest Preferences: Dietary restrictions, room preferences, and feedback.
• Website Usage Data: IP address, browser type, and pages visited on our website.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Reservation Management: To process your booking, confirm your stay, and provide personalized services during your visit.
• Communication: To send booking confirmations, respond to inquiries, and inform you of any changes or updates.
• Service Improvement: To understand your preferences and enhance the quality of our services.
• Legal Compliance: To fulfill legal obligations and respond to any requests from authorities.

3. Information Sharing and Disclosure

We do not sell or share your personal information with third parties except:

• Service Providers: Trusted partners who assist us in operating our homestay and website, including payment processing and guest services.
• Legal Requirements: When required by law or in response to legal processes to protect our rights or the safety of our guests.

4. Data Security

We implement strict security measures to protect your personal information from unauthorized access, disclosure, or misuse. All sensitive data is encrypted and stored securely.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect website usage data. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for us to use your information.
• Opt-out of marketing communications at any time.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

The Orchid Retreat
Plot - 28, Taj Nagri Phase 1, Taj East Gate Road, Agra (UP) 282001
info@theorchidagra.com
+91 8736960000

This policy ensures that your privacy is respected and protected during your stay with us. We are committed to providing a safe and enjoyable experience at The Orchid Retreat.